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Professional Services in Higher Education

The aim of this module is to enable higher education practitioners to align and integrate workplace professional and administrative service activities with the key functions of higher education. Participants will develop an understanding of the role of administration in higher education, and how this contributes to the successful attainment of higher education objectives and goals.

The module will cover material such as:

Exploration of the components of a higher education institution of choice, with a focus on administrative components that support this

  • Student pre-entry professional services (access, enrolment, recruitment, and orientation of students)
  • Student engagement and exit professional services (retention and throughput)
  • Finance and higher education
  • Resourcing, infrastructure, and technology in higher education
  • Excellence, quality and professional services


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